Privacy Policy

1. Introduction

Geneformation ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. By using Geneformation, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you:

• Personal Identification Information: Email address. Payment is processed entirely by our third-party payment provider; we do not store credit card numbers or billing details on our servers.
• Genetic Query Data: The gene symbol and optional variant information you provide to generate reports. We do not collect raw genomic data files or personal health records.
• Usage Data: Information on how the Service is accessed and used, including your computer's Internet Protocol address (e.g. IP address), browser type, browser version, and the pages of our Service that you visit.

3. How We Use Information

Geneformation uses the collected data for various purposes:

• To provide and maintain the Service, including generating your requested research reports.
• To notify you about changes to our Service.
• To allow you to participate in interactive features of our Service when you choose to do so.
• To provide customer care and support via [email protected].
• To monitor the usage of the Service to detect, prevent and address technical issues.

4. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Generated reports are stored in your account and accessible as long as the service remains available. We may update retention terms in the future and will notify you of any changes.

5. Data Security

The security of your data is important to us. We use commercially acceptable means to protect your Personal Data, including industry-standard encryption of data in transit. However, remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Disclosure of Data

We do not sell your personal data. We may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation.
• To protect and defend the rights or property of Geneformation.
• To prevent or investigate possible wrongdoing in connection with the Service.
• To protect the personal safety of users of the Service or the public.

7. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Access: The right to request copies of your personal data.
• Correction: The right to request that we correct any information you believe is inaccurate.
• Deletion: The right to request that we erase your personal data, under certain conditions.
• Opt-out: You can opt-out of receiving marketing communications from us by following the unsubscribe link on any email we send.

8. Third-Party Links

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

9. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: